I have been using Day Hill Automotive for at least the past 25 years because (1) they are very responsive, (2) complete the work on time and (3) typically do a good job (they also guarantee their work for a year). However, that being said, I've become more and more disappointed with their pricing. Their labor rate is similar to other auto shops in our area, but they use a parts supplier who charges us (the paying customers), via Day Hill, almost twice what other parts suppliers charge other shops. For example, Day Hill quoted a large repair job for my vehicle: labor $700, parts $1100, hazard & shop fees $50, for a total of $1850 before sales tax. Another shop in our area (which, btw, also has good Google reviews) quoted the following: labor $700, parts $565, fees $6, for a total of $1271 before sales tax. I strongly recommend that Day Hill finds a less expensive parts supplier whose pricing is not 95% higher than other suppliers in our area. Also, Day Hill doesn't mind taking advantage of customers (even long term customers!) if they think they can get away with it. When a simple part broke on my vehicle, instead of replacing it myself, I took my car to Day Hill - my bad: labor $100, part $110, hazard & shop fees $10, for a total of $220 before sales tax. On Amazon, the same part costs $40, so it's quite clear that Day Hill's parts supplier really jacks up his prices. The next time this part broke, I changed it myself: similar part on eBay: $4, labor: 5 minutes. You'd hope Day Hill would not overcharge their long-term clients by so much, but then again, business is business!
Hi Peter, thank you for your loyalty over the years. We appreciate your feedback regarding our pricing. We understand your concerns and are constantly working to provide the best value for our customers. If you have any further questions or need assistance, please reach out to us at (860) 688-1301 or [email protected]. Thank you again for your feedback. -Keith Formanek & DHA Team
- Day Hill Automotive Inc