Windsor Auto Repair

Been doing business with them for over 20 years--first place I would take my automobile to if there is an issue. Honest people and good mechanics.

I was disappointed in regards to the quality of product placed in my car in addition to the price charged! Day hill automotive charge $789.52 for installation of a remanufactured starter. I then brought the same vehicle to 2 other dealerships who quoted $100 less with new starters and installation including 3year warranty. I was really hoping that the overall experience was good because I thought small businesses charged less than dealerships, which was proven not true in this case. Overall based off the priced charged and the product placed in my vehicle Day Hill automotive was not a contender of great service. I was really hoping and looking forward to giving them 5 stars but only 2 for timelines.

I highly recommend Day Hill Automotive. I recently brought my 2009 Toyota Highlander to a local Toyota Dealer for basic service and while there they indicated I needed new brake calipers and also needed to replace all four rotors and new disc pads. They wanted over $2K for this which I thought was way too much. I told them no just do the oil change. I then schedule an appointment with Day Hill which is close to my home and is an AAA recommended facility. I wanted to get a second opinion which they confirmed that I did indeed need the work but quoted me a price well over $500.00 less. Not only did I save a significant amount over the dealer price the quality of work and parts Day Hill did was excellent and I will give them all of my work from now on.

Made appointment via their website/email for an oil change and to have a tire leak repaired. Price quoted via email was $60 for the oil change and '$25-30 depending on the repair needed' for the tire repair. Dropped the car off that morning and was taken to work via their shuttle as expected, though I wasn't told the shuttle was only available one way and only found out later in the day that I was stranded at work as they don't offer a return shuttle; something I feel should have been communicated. I received a call later that morning saying the oil change was done but the tire couldn't be repaired and that it would need a TPMS sensor to be repaired properly, at a cost of $200. I was also told it couldn't be left the way it was as a result of their efforts to fix it, so just to drive it out I'd need to spend $25 for a normal seal valve that would cause the sensor error on the dash. After directing them to just do the $25 remedy since I didn't feel their price was fair for the TPMS sensor, I was able to locate the same part they insisted cost $90+ from a local supplier for $40 and called them back with the intention of having the part dropped at their shop for install, but was told by Dan the service writer that they could only use parts from their supplier until I protested. At this time Keith the owner took over the call and said they'd made a mistake in not contacting me when the first discovered the error and that in trying to fix it they made it much worse, necessitating the replacement of the sensor. So he offered to install their sensor at the price of $40 which is what I'd found a replacement locally for and no install charge. I got to their shop later in the day with the unplanned help of a colleague due to their lack of/miscommunication regarding their shuttle, to find a bill of $154 which I questioned. They'd added a diagnostic fee of $25 for the tire issue which wasn't described in the email exchange nor in any of the subsequent phone calls. They also added a tire rotation fee of $25, a service I hadn't requested. When pressed on these, I was told the diagnostic fee was because they had to submerge the tire in water to find the leak and that they add the tire rotation to every customer's order. I was told that given I hadn't asked for the rotation it could be removed, but given my displeasure with the entire experience I walked out as soon as I was handed my credit card back. After sending a follow-up email recapping this experience and reiterating my concerns, I received a call from Keith the following morning 4/18, where he stated he 'couldn't believe' that this had been the worst experience I'd ever had at a repair shop. He argued that the shuttle service is described on his site accurately and that the diagnosis fee was described in the email (which only referred to the cost of the tire repair itself), and he added that he adds a tire rotation to every customers order to help with tire wear. Bottom line: I'd suggest finding a different shop for service unless communication, convenience, & cost aren't priorities for you.

Great place with honest people. They fixed my wife's Volvo with gas smell due to bad fuel pump. The pump is very expensive, 600-700 from their usual supplier. I asked if they could find me a better deal, the rep., Dan, shopped around & saved us a couple hundred dollars on parts, very much appreciated. Dan also called frequently to keep me updated on progress. It's very close to our home, will be back with the Volvo for future works.

Paul and Keith are wonderful, they and their team have kept our cars going beyond their years and they are as honest as the days is long. We have been going to Day Hill for almost 2 decades!

Here is how you know when you are dealing with an honest business. When the business has you at a distinct disadvantage, and yet, the business still provides a quality service at a fair price. We are from out of state with family in the area, and had a major issue (serpentine belt) with our Volvo. We had the car towed to Day Hill on the recommendation of the towing service. Day Hill kept us informed throughout the repair, which was completed on time and slightly over the original estimate due to some complications with the repair. Day Hill likely doesn't expect any repeat business from us, but they still did right by us, so we strongly recommend them.